FREQUENTLY ASKED QUESTIONS

 

We are always happy to hear from you, but we know sometimes you're looking for an answer. Here is a collection of answers to the most frequently asked questions. If you can't find what you're looking for, please contact us.

 

 

Online Orders

What is your return policy?

Where do you ship?

What are your shipping options and policies?

What payment types do you accept?

Do you charge GST?

How do I check the status of my order?

What happens if an item is out of stock?

How can I ask a question about ordering?

Where can I use Tecman gift vouchers?

 

Tecman Cardholders

How do I become a cardholder?

How much does it cost to be a cardholder?

What are the benefits of being a cardholder?

 

In-store Information

Do you have a product I want?

How do I reserve a product in-store?

What are product codes?

 

 

What is your return policy?

Items that have a manufacturer's fault (examples: missing pages, printing errors) are eligible for returns within 3 days from the date of receiving. Please bring in the product along with your proof of purchase to our store to discuss returns and exchanges with our staff.

 

^ back to top

 

Where do you ship?

We currently only ship orders within Singapore, Malaysia, Indonesia and Brunei. For other international deliveries, please contact us directly.

Please note that if you choose to pay by PayPal, we are only able to ship to the verified PayPal address on the account. Unfortunately if you need your item shipped to another location you can contact us and we can arrange a direct bank payment instead. Thank you for your understanding.

 

^ back to top

 

What are your shipping options and policies?

We ship all orders within 3 business days from the time of order, via Singpost registered mail. In other words, you can expect your package within 7 business days of placing your order.

 

All products will be handled with care and shipped in their original packaging (if available) and cardboard packaging.

 

^ back to top

 

What payment types do you accept?

You have three fast and secure ways to pay for your purchases on www.tecman.com.sg.

- Via Credit Card (powered by Stripe -- Tecman does not record or store any of your credit card details in any way)

- Via Paypal

- Via PayNow / PayLah! 

Log into your banking app, and send the funds to:

UEN:  200600113Z  

Reference No.: Include your order number 

 

Please verify that the company name is Tecman Holdings Pte Ltd before transferring funds.

We will prepare delivery upon receiving your payment.

Tecman is not responsible or liable for funds that are sent to the wrong account.

If you are facing difficulties, or a title is not available online, contact us at +65 6338 6764 for other arrangements.

 

^ back to top

 

Do you charge GST?

No, we don't! All GST is included in the retail price.

 

^ back to top

 

How do I check the status of my order?

Please contact us with your purchase details so we can track your package for you.

 

^ back to top

 

What happens if an item is out of stock?

There is a chance we might have some available in-store, contact us. We also continuously restock popular items so check our website frequently for new updates.

Please note that there is a chance that items purchased online may in fact be out of stock already even if it is currently stated as in stock. 

This is due to some products being especially fast-selling, resulting in a delay in the updating of stock availability. If this occurs, we will contact you as soon as possible to arrange a refund or an alternative purchase. Thank you for your understanding.

^ back to top

How can I ask a question about ordering?

Easy! Just get in touch with our staff.

^ back to top

Where can I use Tecman gift vouchers?

Tecman gift vouchers are available for use in-store only

^ back to top

How do I become a cardholder?

Easy! Just get in touch with our staff or call us at +65-6338-6764 for more details.

 

^ back to top

 

How much does it cost to be a cardholder?

First-time member: S$4 (Click here to purchase your 1-year membership)

Membership renewal: S$2 (available in-store only)

Pastors, missionaries, and church staff can become cardholders for free. This is only available in-store as you will need to show verification. 

 

^ back to top

 

What are the benefits of being a cardholder?

As a cardholder, you will receive year-round discounts of 15% to 30% on selected products, and be entitled to special promotions and offers, such as discounts off selected books. Call us at +65-6338-6764 for more details.

 

^ back to top

 

Do you have a product I want?

We have an extensive range of Christian products, including books, bibles, CDs, gifts and wedding items - Get in touch with us.

 

^ back to top

 

How do I reserve a product in-store?

Simply call us on +65-6338-6764, or get in touch with us.

 

^ back to top

 

What are product codes?

At Tecman, almost all our products are classified as either D-coded or G-coded ones to help us in the planning of promotions for our customers.

 

^ back to top